farm to table · harvested at dawn · purely organic · terra market · farm to table · harvested at dawn · purely organic · terra market · farm to table · harvested at dawn · purely organic · terra market · farm to table · harvested at dawn · purely organic · terra market · farm to table · harvested at dawn · purely organic · terra market · farm to table · harvested at dawn · purely organic · terra market · 
Terra Market

Terra Market

Shipping Policy

Overview

Because we ship fresh, perishable organic goods, our deliveries are timed around the harvest. This policy explains when we pack, how we ship, and what to do if something arrives late or in poor condition.

Order Processing

Orders are picked and packed Monday through Friday. Orders placed before 2:00 PM PT on a business day are prepared the same day; later orders are prepared the next business day. We do not pack or dispatch on weekends or public holidays so that produce is never sitting in transit over a closed day.

Delivery Areas and Timeframes

• San Francisco Bay Area: next-day delivery, and same-day for orders placed before 11:00 AM PT • California outside the Bay Area: 1–2 business days • Continental United States: 2–3 business days by express carrier We currently ship only within the continental United States and cannot deliver to PO boxes, or to Alaska, Hawaii, or international addresses.

Shipping Charges

Standard delivery is $7.50. Delivery is free on orders over $75. Same-day Bay Area delivery is $12.00. Charges are calculated at checkout before you pay.

Packing and Cold Chain

Perishable items travel in insulated, recyclable liners with ice packs sized for the route. Pantry goods may ship in a separate parcel. Please refrigerate chilled items as soon as they arrive; produce is at its best within three to five days.

Tracking and Missed Deliveries

You will receive a tracking link by email when your parcel leaves us. Deliveries do not require a signature, so leave delivery instructions at checkout if the parcel needs a shaded or sheltered spot. We cannot replace perishable goods that were delivered as instructed but left outdoors for an extended period.

Delays and Service Interruptions

Severe weather, carrier disruption, and short harvests can delay a delivery. If your order will be late or an item is unavailable, we will contact you with the options: wait, substitute, or refund the affected items.

Problems With Your Delivery

If your order arrives late, incomplete, or in poor condition, email orders@terramarket.com within 48 hours of delivery with a photo and your order number and we will replace or refund the affected items. See our Refund Policy for full details.